In my professional life we have been going through a rollout of a new software that bills itself as a Real Time Automation tool and a ground… Read more “Real Time Automation Technology: Empowering Front-line Flexibility”
Tag: Call Center
Workforce Management
What is Workforce Management? There is an old adage in the Contact Center that WFM means having the “Right people, in the the right place at the… Read more “Workforce Management”
Riley Parry 